Terms and Conditions
Terms and Conditions
1. Winna B.V.
Winnables is owned and operated by Winna B.V. (the “Company”/ “We”) a company registered and established under the laws of Curacao, with registration number 163884 and registered address at Schottegatweg Oost 10, unit 1-9, Bon Bini Business Centre Curacao, Willemstad, Curacao.
2. General
This user agreement (the “Agreement”) should be read by you (the “User” or “you”) in its entirety prior to your use of the Company’s platform on www.winnables.com (the “Website”). Please note that the Agreement constitutes a legally binding agreement between you and the Company.
These Terms and Conditions come into force as soon as you connect your e-wallet and accept the Terms and Conditions on the Website.
You must read these Terms and Conditions carefully in their entirety before accepting them on the Website. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention, but it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of the Website after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.
These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and the Company and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
3. Winna B.V. Account
To enter a lottery / raffle on our Website, you must first connect your e-wallet. (“Winnables Account”).
By connecting your e-wallet to our platform, you agree to provide us with your e-wallet and transaction data for the purposes of verifying your identity, eligibility and winnings on this platform.
You will be solely responsible for any activity that occurs under your e-wallet. We are not liable or responsible for any abuse or misuse of your e-wallet by third parties due to your disclosure, whether intentional, accidental, active or passive, of your login details to any third party.
The Company will not accept User:
- Under 18 years old or under the legal age of majority or gambling in their jurisdiction;
- Residing in jurisdictions from where it is illegal or gambling is not permitted.
- Provide misleading information or try to pass by third parties.
4. Know your Customer ("KYC")
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. The Company also reserves the right to disclose a User's information as appropriate to comply with legal processes or as otherwise permitted by the Company’s privacy policy. By using the Website, you acknowledge and consent to the possibility of such disclosure.
5. Your Warranties
By connecting your e-wallet to our platform you represent, warrant, covenant and agree that:
- You are over 18 or such other legal age of majority as determined by any laws which are applicable to you, whichever age is greater;
- You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;
- You are not diagnosed or classified as a compulsive or problem gambler;
- You are accessing www.winnables.com from a jurisdiction in which it is legal to do so;
- All information that you provide to us during the term of validity of this Agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
- You will not use our services while located in any jurisdiction that prohibits online gambling;
- You are not currently self-excluded from any gambling site or gambling premises. You will inform the Company immediately if you enter into a self-exclusion agreement with any gambling provider.
- Your use of the Website is at your sole option, discretion and risk;
- You participate in the Website’s games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only;
- You participate in the Website’s games on your own behalf and not on the behalf of any other person;
- In relation to purchase of the lottery / raffle ticket on the Website, you shall only use crypto that is valid and lawfully belongs to you;
- You accept and acknowledge that the value of cryptocurrency can change dramatically depending on the market value;
- You have only one account with us and agree to not to open any more accounts with us;
- You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection.
- You consent to the use of your e-wallet and transaction data for the purpose of verifying your identity, eligibility and winnings on our platform.
6. Winna B.V. Warranties
The Company disclaims any and all warranties, expressed or implied, in connection with the platform which is provided to you "as is" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of the Company’s efforts, the Company makes no warranty that the platform will be uninterrupted, timely or error-free, or that defects will be corrected.
7. Participation
You may participate in any games by connecting your e-wallet to our platform by purchasing a ticket for a raffle or lottery on our platform. The amount of cryptocurrency you need depends on the price of the ticket for each game.
8. Winnings
Winnings will be automatically credited to your stated cryptocurrency e-wallet.
If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, or human error or otherwise, the amount will remain our property and you will be legally obliged to return the winnings that do not belong to you immediately as it will.constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by e-mail.
The Company reserves the right to carry out additional KYC verification procedures for any withdrawal. Users who wish to recover funds held in a closed, locked or excluded account, are advised to contact customer support.
All transactions shall be checked in order to prevent money laundering. If a player becomes aware of any suspicious activity relating to any of the games of the Website, s/he must report this to the Company immediately. The Company may suspend, block or close an account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority.
You acknowledge that the funds in your account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your account.
9. Authority/Terms of Service
You agree to the game rules described on the Website. The Company retains authority over the issuing, maintenance, and closing of the services. The decision of the Company’s management, concerning any use of the platform, or dispute resolution, is final and shall not be open to review or appeal.
10. Prohibited Uses
PERSONAL USE
The platform is intended solely for the User's personal use. The User is only allowed to wager for his/her personal entertainment. Users may not create multiple accounts for the purpose of collusion.
AML & SANCTIONS COMPLIANCE
The Company expressly prohibits and rejects the use of the platform for any form of illicit activity, including money laundering or terrorist financing consistent with various jurisdictions' laws, regulations and norms. To that end, the platform’s services are not offered to individuals or entities subject to prohibited countries or other global sanctions or watch lists. By using the Website, you represent and warrant that you are not so subject.
JURISDICTIONS
Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Sweden, Syria, United Kingdom, United States, Ukraine, Russia, Zimbabwe (the “Prohibited Jurisdictions”) are not permitted make use of the Website. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by the Company to identify your location and providing the Company with false or misleading information regarding your location or place of residence.
The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of these Terms and Conditions.
11. Breach
Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, the Company reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User and/or taking legal action against such User.
You agree to fully indemnify, defend and hold harmless the Company. and its shareholders, directors, agents and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:
- your breach of this Agreement, in whole or in part;
- violation by you of any law or any third party rights; and
- use by you of the Website.
12. Limitations and Liability
Under no circumstances, including negligence, shall the Company. be liable for any special, incidental, direct, indirect or consequential damages whatsoever arising out of the use (or misuse) of the platform even if the Company had prior knowledge of the possibility of such damages.
Nothing in this Agreement shall exclude or limit the Company’s liability for death or personal injury resulting from its negligence.
13. Intellectual Property
The Company and its licensors are the sole holders of all rights in and to the Website and code, structure and organization, including copyright, trade secrets, intellectual property and other rights. You may not, within the limits prescribed by applicable laws: (a) copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Website; or (b) use the Website in a manner prohibited by applicable laws or regulations (each of the above is an “Unauthorized Use”).
The Company reserves any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the service. You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any unauthorised use.
You shall notify the Company immediately upon becoming aware of the commission by any person of any unauthorised use and shall provide the Company with reasonable assistance with any investigations it conducts in light of the information provided by you in this respect.
The term “Winnables”, its domain names and any other trade marks, or service marks used by the Company as part of the service (the “Trade Marks”), are solely owned by the Company. In addition, all content on the website, including, but not limited to, the images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Site Content”) belongs to the Company and is protected by copyright and/or other intellectual property or other rights.
You hereby acknowledge that by using the Website, you obtain no rights in the Site Content and/or the Trade Marks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trade Marks without the Company’s prior written consent. Additionally, you agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights of the Company.
14. Disputes
If you wish to make a complaint, please contact the Company’s customer service team atjonathan@keyfinmanagement.com. Should any dispute not be resolved to your satisfaction you may pursue remedies in the governing law jurisdiction set forth below.
15. Amendment
The Company reserves the right to update or modify this Agreement or any part thereof at any time or otherwise change the service without notice and you will be bound by such amended agreement upon posting.
Therefore, we encourage you check the terms and conditions contained in the version of the agreement in force at such time. Your continued use of the platform shall be deemed to attest to your agreement to any amendments to the Agreement.
16. Governing Law
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Curaçao. You irrevocably agree that, subject as provided below, the courts of Curaçao shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction.
Nothing in this clause shall limit the right of the Company to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
17. Severability
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
18. Assignment
The Company reserves the right to assign this Agreement, in whole or in part, at any time without notice. The User may not assign any of his/her rights or obligations under this agreement.
19. Miscellaneous
No waiver by the Company of any breach of any provision of this Agreement (including the failure of the Company to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this agreement.
Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement.
Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and the Company
The Company may assign, transfer, charge, sub-license, or deal in any other manner with this Agreement, or sub-contract any of its rights and obligations under this Agreement, to any other party.
This Agreement constitutes the entire understanding and agreement between you and the Company regarding the services provided and supersedes any prior agreement, understanding, or arrangement between you and the Company.
20. Complaints
If you have a complaint to make regarding our services, you may contact our customer support by email jonathan@keyfinmanagement.com. We will endeavour to resolve the matter promptly.
1. Winna B.V.
Winnables is owned and operated by Winna B.V. (the “Company”/ “We”) a company registered and established under the laws of Curacao, with registration number 163884 and registered address at Schottegatweg Oost 10, unit 1-9, Bon Bini Business Centre Curacao, Willemstad, Curacao.
2. General
This user agreement (the “Agreement”) should be read by you (the “User” or “you”) in its entirety prior to your use of the Company’s platform on www.winnables.com (the “Website”). Please note that the Agreement constitutes a legally binding agreement between you and the Company.
These Terms and Conditions come into force as soon as you complete the registration process and successfully create an account[e1] . By using any part of the Website following your account creation, you agree to these Terms and Conditions applying to the use of the Website.
You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.
We are entitled to make amendments to these Terms and Conditions at any time and without advanced notice. If we make such amendments, we may take appropriate steps to bring such changes to your attention, but it shall be your sole responsibility to check for any amendments, updates and/or modifications. Your continued use of the Website after any such amendment to the Terms and Conditions will be deemed as your acceptance and agreement to be bound by such amendments, updates and/or modifications.
These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and the Company and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
[e1]As there will not be an account creation, we must change this to “as you connect your wallet”
3. Winna B.V. Account - Registration
To enter a lottery on our Website, you must first personally create an account on our Website (“Winnables Account”).
As part of the registration process, you will have to provide your full name, photo identification, proof of address and any other information necessary. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.
It is your sole and exclusive responsibility to ensure that your login details are kept securely and that these are not disclosed to anyone else. We are not liable or responsible for any abuse or misuse of your account by third parties due to your disclosure, whether intentional, accidental, active or passive, of your login details to any third party.
You are allowed to have only one account. If you attempt to open more than one account, all of your accounts may be blocked, suspended or closed.
If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked.
The Company will not accept registration from individuals:
· Under 18 years old or under the legal age of majority or gambling in their jurisdiction;
· Residing in jurisdictions from where it is illegal or gambling is not permitted.
· Provide misleading information or try to pass by third parties.
4. Know your Customer ("KYC")
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. The Company reserves the right to restrict the payment or withdrawal[e1] until the User’s identity is sufficiently determined, or for any other reason in the Company’s sole discretion. The Company also reserves the right to disclose a User's information as appropriate to comply with legal processes or as otherwise permitted by the Company’s privacy policy. By using the Website, you acknowledge and consent to the possibility of such disclosure.
5. Your Warranties
Prior to your use of the Website and on an ongoing basis you represent, warrant, covenant and agree that:
a) You are over 18 or such other legal age of majority as determined by any laws which are applicable to you, whichever age is greater;
b) You have full capacity to enter into a legally binding agreement with us and you are not restricted by any form of limited legal capacity;
c) You are not diagnosed or classified as a compulsive or problem gambler;
d) You are accessing www.winnables.com from a jurisdiction in which it is legal to do so;
e) All information that you provide to us during the term of validity of this Agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
f) You will not use our services while located in any jurisdiction that prohibits online gambling;
g) You are not currently self-excluded from any gambling site or gambling premises. You will inform the Company immediately if you enter into a self-exclusion agreement with any gambling provider.
h) Your use of the Website is at your sole option, discretion and risk;
i) You participate in the Website’s games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only;
j) You participate in the Website’s games on your own behalf and not on the behalf of any other person;
k) In relation to deposits and withdrawals of funds into and from your account, you shall only use crypto that is valid and lawfully belongs to you;
l) You accept and acknowledge that the value of cryptocurrency can change dramatically depending on the market value;
m) You have only one account with us and agree to not to open any more accounts with us;
n) You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection.
6. Winna B.V. Warranties
The Company disclaims any and all warranties, expressed or implied, in connection with the platform which is provided to you "as is" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of the Company’s efforts, the Company makes no warranty that the platform will be uninterrupted, timely or error-free, or that defects will be corrected.
7. Deposits
You may participate in any games only if you have sufficient funds on your account for such participation. For that purpose, you shall use the payment methods available on www.winnables.com to deposit your funds. The Company will not give you any credit whatsoever for participation in any game.
To deposit funds into your account, you can transfer funds from crypto-wallets under your control. Deposits can only be made with your own funds.
Deposits are immediately processed, and the updated balance is shown in the account instantly whenever a payment service provider is used. The Company does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.
Note that some payment methods may include additional fees. In this case, the fee will be clearly visible for you in the cashier. In addition, your bank or payment service provider may charge you additional fees for deposits of currency conversion.
Please note funds cannot be transferred from your account to the account of another Player.
Users that have their accounts blocked or suspended shall refrain from depositing on the Website. If a player tries to deposit when his account is blocked or suspended, the Company will have the right to retain the funds.
8. Withdrawals
Crypto withdrawals will be made to your stated cryptocurrency wallet address when making a valid withdrawal request.
If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your account.
If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by e-mail.
The Company reserves the right to carry out additional KYC verification procedures for any withdrawal. Users who wish to recover funds held in a closed, locked or excluded account, are advised to contact customer support.
All transactions shall be checked in order to prevent money laundering. If a player becomes aware of any suspicious activity relating to any of the games of the Website, s/he must report this to the Company immediately. The Company may suspend, block or close an account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act or on any other legal basis requested by any state authority.
You acknowledge that the funds in your account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your account.
9. Authority/Terms of Service
You agree to the game rules described on the Website. The Company retains authority over the issuing, maintenance, and closing of the services. The decision of the Company’s management, concerning any use of the platform, or dispute resolution, is final and shall not be open to review or appeal.
10. Prohibited Uses
PERSONAL USE
The platform is intended solely for the User's personal use. The User is only allowed to wager for his/her personal entertainment. Users may not create multiple accounts for the purpose of collusion.
AML & SANCTIONS COMPLIANCE
The Company expressly prohibits and rejects the use of the platform for any form of illicit activity, including money laundering or terrorist financing consistent with various jurisdictions' laws, regulations and norms. To that end, the platform’s services are not offered to individuals or entities subject to prohibited countries or other global sanctions or watch lists. By using the Website, you represent and warrant that you are not so subject.
JURISDICTIONS
Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Sweden, Syria, United Kingdom, United States, Ukraine, Russia, Zimbabwe (the “Prohibited Jurisdictions”) are not permitted make use of the Website. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by the Company to identify your location and providing the Company with false or misleading information regarding your location or place of residence.
The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of these Terms and Conditions.
11. Breach
Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, the Company reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User and/or taking legal action against such User.
You agree to fully indemnify, defend and hold harmless the Company. and its shareholders, directors, agents and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:
a) your breach of this Agreement, in whole or in part;
b) violation by you of any law or any third party rights; and
c) use by you of the Website.
12. Limitations and Liability
Under no circumstances, including negligence, shall the Company. be liable for any special, incidental, direct, indirect or consequential damages whatsoever arising out of the use (or misuse) of the platform even if the Company had prior knowledge of the possibility of such damages.
Nothing in this Agreement shall exclude or limit the Company’s liability for death or personal injury resulting from its negligence.
13. Intellectual Property
The Company and its licensors are the sole holders of all rights in and to the Website and code, structure and organization, including copyright, trade secrets, intellectual property and other rights. You may not, within the limits prescribed by applicable laws: (a) copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Website; or (b) use the Website in a manner prohibited by applicable laws or regulations (each of the above is an “Unauthorized Use”).
The Company reserves any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the service. You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any unauthorised ue.
You shall notify the Company immediately upon becoming aware of the commission by any person of any unauthorised use and shall provide the Company with reasonable assistance with any investigations it conducts in light of the information provided by you in this respect.
The term “Winnables”, its domain names and any other trade marks, or service marks used by the Company as part of the service (the “Trade Marks”), are solely owned by the Company. In addition, all content on the website, including, but not limited to, the images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Site Content”) belongs to the Company and is protected by copyright and/or other intellectual property or other rights.
You hereby acknowledge that by using the Website, you obtain no rights in the Site Content and/or the Trade Marks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trade Marks without the Company’s prior written consent. Additionally, you agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights of the Company.
14. Disputes
If you wish to make a complaint, please contact the Company’s customer service team at [e-mail]. Should any dispute not be resolved to your satisfaction you may pursue remedies in the governing law jurisdiction set forth below.
15. Amendment
The Company reserves the right to update or modify this Agreement or any part thereof at any time or otherwise change the service without notice and you will be bound by such amended agreement upon posting.
Therefore, we encourage you check the terms and conditions contained in the version of the agreement in force at such time. Your continued use of the platform shall be deemed to attest to your agreement to any amendments to the Agreement.
16. Governing Law
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Curaçao. You irrevocably agree that, subject as provided below, the courts of Curaçao shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction.
Nothing in this clause shall limit the right of the Company to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
17. Severability
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
18. Assignment
The Company reserves the right to assign this Agreement, in whole or in part, at any time without notice. The User may not assign any of his/her rights or obligations under this agreement.
19. Miscellaneous
No waiver by the Company of any breach of any provision of this Agreement (including the failure of the Company to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this agreement.
Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement.
Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and the Company
The Company may assign, transfer, charge, sub-license, or deal in any other manner with this Agreement, or sub-contract any of its rights and obligations under this Agreement, to any other party.
20. Complaints
If you have a complaint to make regarding our services, you may contact our customer support by email ([e-mail]). We will endeavour to resolve the matter promptly.